FREQUENTLY ASKED QUESTIONS

Hotel

Check-in is generally available starting at 4:00 p.m., and check-out must be completed by 11:00 a.m.
Yes, we have a secure outdoor parking lot for €15 per day.
Pets are allowed under certain conditions. An additional fee of 20€ per day may apply.
Yes, Wi-Fi is free and available throughout the facility.
No, but there are fans in every room.

BREAKFAST & DINING

Breakfast is usually served between 7 a.m. and 10 a.m.
The buffet offers hot drinks, pastries, bread, jams, cereal, fruit, yogurt, and savory options (bacon, scrambled eggs, crepes).
No, but there's a bakery right across from the establishment.
Yes, there are several restaurants within walking distance. The front desk can provide recommendations, and you can also dine at the hotel restaurant.

Activities & Packages

The region offers many activities: skiing, hiking, walking tours, shopping, and more.
Yes, we regularly offer seasonal promotions. Sign up for our newsletter so you don't miss out!
The front desk can provide guidance and, in some cases, book activities for you (such as ski passes in the winter).
The Mont-Blanc Tramway, which goes as far as the Nid d'Aigle (2,372 m), and the Mont-Blanc Thermal Baths for a relaxing experience. In summer, we recommend exploring the mountains via more than 180 km of hiking trails. And in winter, the Évasion Mont-Blanc ski area is a must-visit.
To learn more about the entire destination and its events calendar, contact the front desk or visit the Tourist Office website.
You can purchase or recharge them online on the official website of the Saint-Gervais Mont-Blanc Ski Lifts, or directly on-site at the base of the ski lifts.

TRANSPORTATION & ACCESS

The nearest bus stop is a 2-minute walk away, across from the Saint-Gervais Le Fayet train station
Tickets are available online or at ticket machines.
There are several options available: bus, taxi, or private transportation. The front desk can arrange a transfer for you.
Yes, we can help you book a taxi or a shuttle.

PRACTICAL INFORMATION

Yes, there’s a pharmacy right next to PlanB Living Saint-Gervais. There’s also a convenience store just a 2-minute walk away. A supermarket, accessible on foot, by bus, or by car, is 2.5 km away.
There is a vending machine nearby, specifically near the post office.
Yes, there is a laundromat near the Intermarché supermarket (about a 20-minute walk).
Yes, this service is available upon request.

Miscellaneous Questions

It depends on the terms of the rate you selected when you made your reservation. You’ll find all the details regarding the terms for changes or cancellations directly on your reservation confirmation.

If you have any questions, please feel free to contact our team or the platform through which you made your reservation!
Yes, we accept vacation checks.
Yes, a luggage storage service is available.
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